FAQ
Find answers about products, purchase channels, service, and cooperation before contacting the team.
Introduce the storage methods, purchase channels, order inquiry and after-sales service information of Pet Cube products to help users correctly store pet food and obtain a convenient purchasing experience.
It is recommended to seal it promptly after opening and store it in a cool, dry and light-protected location to avoid high temperature, humidity and direct sunlight.
Grain picking tools should be kept clean and dry and eaten within a reasonable time according to the packaging instructions to help maintain the smell, flavor and quality of the staple grain.
Consumers can purchase products through the official purchase channels announced on the official website of Pet Cube.
When purchasing, it is recommended to pay attention to product packaging, production information, batch information and relevant traceability marks to avoid purchasing through channels with unknown sources. If you have any questions about the authenticity or source of the product, you can contact the official customer service of Pet Cube for confirmation.
If the product shows obvious peculiar smell, mildew, dampness and caking, insect pests, damaged packaging, or the condition is significantly different from normal products, it is not recommended to continue feeding.
If abnormalities are found, it is recommended to keep the product packaging, batch information and relevant photos, and contact the purchase channel or Pet Cube customer service for verification.
Consumers can view public product testing and batch-related information through the "Traceability Report" page of Pet Cube's official website.
When querying, it is recommended to check the product name, specification and batch information to ensure that the corresponding information is consistent with the actual purchased product.
Check official purchasing channels and product traceability information to get clear and reliable purchasing reference